SERVICE

EXSYS Automation services warranty claims on driven tooling for your CNC turning center. Although we are factory authorized by Eppinger for live tool service, we are capable of rebuilding virtually every make and model of driven tools. Our technicians are applying the essential well known German standards. Understanding the principles behind German engineering has allowed our facility to undergo tasks of the utmost precision. Maximizing the life of your CNC turning center tool holders requires knowledge of an extensive line of bearings and assembly procedures. Here we have the ability to repair any tool holder to OEM specifications or it is non-repairable. Our facility is subject to the supply and demand of factory specific parts for tooling that has extensive internal damage. In other words, we cannot always supply OEM parts for tools with severe damage due to the availability of these parts from the OEM.

INSPECTION/GAUGING

a. Disassembly
b. Assessment of internal parts

ADVISE WHAT CAUSED THE CLAIM

a. Contact customer via email or phone to explain the situation

ASSEMBLY

a. Replacement of seals and bearings
b. Replacement of any manufacturer specific parts
c. Realignment
d. Re-adjusting the preload
e. All tools are test run for noise and temperature

All of EXSYS Automation's work is warrantied and will continue to fall in line with the 2yr warranty on live tool holders from the invoice date of original purchase. All sealed units will need their seals replaced at some point based on the usage. This is most commonly referred to as routine service. It is difficult for the end user to detect the worn seals before the bearings fail, so the bearings typically need to be replaced as well. It is not recommended for the customer to disassemble the unit for inspection for two reasons. 1. If the customer is trying to inspect the holder’s internal condition, they can disrupt the balance of the holder. 2. If the unit is sent to us for a warranty service after this point, it is more timely and costly to reconfigure the unit. Why even bother wasting your time if the holder is under warranty, just call us for a Warranty RMA and send it in with confidence that we will get your holder operational very quickly. Trusting your holder in the hands of a professional who is specialized and a facility that will warranty the product is the soundest decision for you and/or your customer. It is our way of offering security in bringing all of your tooling back to the condition of the day you bought it.

WARRANTY & TERMS

DELIVERY

F.O.B. point of shipment. Title and right of possession will pass to customer upon delivery to carrier.

TERMS

To set-up an account, please fax a three trade reference sheet and your bank information to our fax (352) 588-4821. Payment of invoice to be received within thirty (30) days after the date of invoice. No cash discounts apply. If payment is NOT received within these terms, an additional charge of 1.5% per month will be applied to the unpaid balance. Payment must be mailed to: EXSYS Automation, Inc.; 15200 Citrus Country Drive, Dade City, Florida 33523. If no account is set-up, items are returned C.O.D.

WARRANTY

EXSYS Automation, Inc. backs all warranty service with from 2 years after the original invoice date of the tool holder. Warranty will cover defects due to assembly error, freight charges inbound to EXSYS Automation, Inc. must be prepaid. All warranties must have authorization number given by a EXSYS Automation Inc. employee or a form submission from our website. After the form submission has been received by a team member, we will be follow up with you to provide an RMA for the warranty to tracked.

 

SHIPPING INSTRUCTIONS

Product will be shipped best way, usually UPS unless otherwise specified. EXSYS Automation, Inc. warranty will cover ground shipping back to the customer. No express shipping will be covered under warranty.

Please send all warranty holders or repair holders to:
EXSYS Automation, Inc.

15200 Citrus Country Drive

Dade City, Florida 33523

RMA :  (Please Reference)

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